Frequently Asked Questions
Everything you need to know about your Volcom order and products.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can also log into your Volcom account to view your order history and current status.
What is your return policy for online purchases?
We offer a 30-day return window for most items. Products must be in original condition, unworn, and with tags attached. Please note that certain final sale items may not be eligible for return.
Do you offer international shipping?
Yes, Volcom ships to various countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.
How do I know what size to order?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit, especially for our performance gear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.
Is Volcom clothing covered by a warranty?
We stand behind the quality of our products. Volcom offers a limited warranty against manufacturing defects on apparel, outerwear, and accessories. Please contact our customer service team with photos if you believe your item is defective.